Cookie Policy

1. What cookies are

Cookies are small text files that a website asks your browser to store. The site can read them back on later visits. They have legitimate uses (remembering you are logged in, remembering your preferences) and they can be abused (cross-site tracking, advertising profiling). This page is an honest inventory of what AgentMind actually does.

2. The short version

• We use cookies that are strictly necessary to operate the Service (keeping you logged in, securing the session, remembering your interface preferences).
• We do NOT use advertising cookies, cross-site tracking pixels, or social-media widget cookies on the dashboard or admin console.
• We use Google Analytics on agentmind.ca and in the dashboard to understand how they are used, and the Google tag on agentmind.ca to measure which of our ads bring enquiries. Each is listed below.
• We do NOT sell personal information or rent your cookie data to anyone.

3. Cookies AgentMind sets

Authentication and session

Purpose	What it does	Duration
Session token	Keeps you signed in to the dashboard or admin console after successful login. Required for the Service to function.	1 hour, auto-refreshed
Login handshake	Short-lived security token used during the secure login handshake. Discarded once you are signed in.	15 minutes

Interface preferences

We use browser local storage (a cookie-like mechanism) to remember small UI preferences that follow your account between sessions:

• Light / dark mode preference on the admin console.
• Whether you have dismissed welcome banners and one-time onboarding nudges.
• Collapsed / expanded state of the sidebar navigation.

These preferences are visible only to your browser. They are not transmitted to us.

Marketing site (agentmind.ca)

The marketing site at agentmind.ca uses standard WordPress cookies (for example, a "test" cookie that confirms cookies are enabled, and login cookies if a content editor signs in), and:

• _ga, _ga_* - Google Analytics, counting visits and showing which pages are useful. Up to 2 years.
• am_consent - your cookie choice (analytics on or off, advertising on or off), so we do not ask again. Strictly necessary. 12 months.
• am_attr - our own cookie, holding the ad click identifier and campaign tags you arrived with and a random visitor number, so that an enquiry you send can be matched to the ad that produced it. 90 days.

When you send us your contact details, your email and phone number also reach Google, as a one-way code that cannot be turned back into them, to measure which of our ads work.

Realtor public sites

Each realtor's AgentMind-hosted public site (yourname.agentmind.ca or a connected custom domain) currently sets no first-party cookies on anonymous visitors. Visitor interactions are limited to filling out a lead form, which sends the form data to the realtor without dropping a tracking cookie.

4. Cookies third-party services may set

Some features integrate third-party services that may set their own cookies in your browser. We describe the relevant categories below.

• Payment processor - when you open the billing portal or complete checkout, our payment processor sets fraud-prevention and session cookies on its own domain. These cookies are necessary for payment processing.
• Calendar provider - if you connect a third-party calendar through the OAuth flow, that provider sets its own cookies in the consent window. Those cookies belong to the provider, not to us.
• Edge network - our edge layer may set short-lived security cookies to defend against automated abuse. They contain no personal information.
• Mapping provider - tile delivery and address autocomplete may set request-scoped tokens; no persistent profiling cookies.

5. How to control cookies

Google Analytics, the Google tag and the am_attr cookie are optional. On agentmind.ca and in the dashboard they are on unless you turn them off: "Reject optional" in the cookie banner (or unticking them under "Manage") switches them off and deletes any of them already set. You can change your choice at any time with "Cookie settings" at the bottom of every page of agentmind.ca, or the button below. Your choice is kept for 12 months in a cookie named am_consent, which holds only the choice itself.

Cookie settings

Every major browser also lets you view, block, or delete cookies through its settings. Blocking the authentication cookies above will prevent you from signing in to the AgentMind dashboard or admin console - but that is your choice to make. We do not engage in cross-site behavioural advertising.

6. Analytics

We use Google Analytics on the marketing site and in the dashboard, to understand which pages and features are useful.

• We update this Cookie Policy before adding any other analytics or advertising tool, and say what it collects.
• We will never repurpose dashboard activity for advertising profiling.

7. Changes to this policy

When we add, remove, or change a cookie that materially affects what is collected, we will update the "Last updated" date at the top of this page. For material changes that affect customers, we will also notify active accounts by email.

8. Contact

Questions about cookies? Write to [email protected].

For the broader picture of how we handle personal information, see the Privacy Policy.